When we ship your order, you will receive a tracking number via email. Please refer to that email for your tracking details. If you cannot find the email, you can also login into your account here to find all past orders and details.

We understand that mistakes happen and sometimes adjustments are needed after an order is placed. If you need to update anything — such as changing a size, adding an item, or removing an item — our system requires the entire order to be canceled. Once the cancellation is completed, you can simply place a new order with the correct details.

This process ensures accuracy, prevents shipping delays, and helps us maintain a smooth fulfillment process for all customers. Please reach out to our customer support team as soon as possible if you need to make changes, as orders may begin processing shortly after they are placed. We’re here to help make the process quick and easy.

No, we cannot ship to a PO box at this time.

First, a BIG thank you for your service but we cannot ship to these addresses at this time. We apologize for the inconvenience.

You may request to cancel your order within 1 day of purchase, provided the order has not yet been processed, packaged, or shipped.
Once an order has entered the shipping or fulfillment stage, it can no longer be canceled.

We are sorry, but we do not offer gift options, including gift receipts, gift packaging, or gift messaging, at this time. Purchases made on GoWestSupply.com include paperwork that has order information, including price. Additionally, orders may come in shipping containers that contain the Go West logo. If you would prefer, we do offer gift cards as an option to gift to another person.

We accept payment via: Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, Union Pay, Shop Pay, Google Pay, and Apple Pay

Absolutely!

Click here to view our return policy and to start a return.

Please visit our returns page to start your return.

Free shipping is offered on all orders $99 and over.

We currently only ship within the United States.

Click the My Account link located in the upper right hand corner of our website. New customers can create a new account by entering the requested information.

Simply sign in, click on the avatar in the upper right hand corner of the account page and click on settings. From there you can edit your name and addresses associated with your account.

Logout of your account and click on the avatar/account icon in the upper right hand corner of our website. Click forgot password and follow the prompts.

Not at this time.

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