Cancellation Policy

At Go West Supply, we value our customers and aim to provide a transparent and hassle-free shopping experience. Please review our cancellation policy below to understand how we handle order cancellations and refunds.

Order Cancellation Eligibility

You may request to cancel your order within 1 day of purchase, provided the order has not yet been processed, packaged, or shipped.
Once an order has entered the shipping or fulfillment stage, it can no longer be canceled.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible using one of the following methods:

• Email: customerservice@gowestsupply.com
  
• Phone: +1 214-519-9554

Please include the following details when submitting your request:

• Your Order Number
• The Email Address used during checkout
• A brief explanation for the cancellation

This information helps us process your request quickly and efficiently.

Refunds for Canceled Orders

If your cancellation request is approved before the order has been processed or shipped:

• You will receive a full refund to your original payment method.
• Refunds are typically processed within 14 working day after the cancellation confirmation.
• Please note that processing times may vary depending on your bank or payment provider.

Orders Already Shipped

If your order has already been shipped, it cannot be canceled. However, you may still be eligible to return the item after delivery in accordance with our Return & Refund Policy

Store Information